Shipping & Delivery

Free standard delivery on all mainland UK orders over £30. Allow 1-2 working days for dispatch (Mon-Fri). All orders sent via Tracked Service. 

(No click and collect service available)

Under £30

£3.95 48 Hour Tracked

£6.99 Express (Next Working Day 24 Hr)

Over £30

Free 48 Hour Tracked

£6.99 Express (Next Working Day 24 Hr)

Over £75

Free 48 Hour Tracked

£2.99 Express (Next Working Day 24 Hr)


Europe/non-mainland UK under 2kg

£3.99 


Europe/non-mainland UK Over 2kg

£14.99 

Tracked Service 

Europe/non-mainland UK - Order Value over £100

Free

Tracked Service 

Please allow between 1-2 weeks for any orders shipped to these destinations (Europe and non-mainland UK). 

There is a maximum weight limit of 8kg per order. 


International Shipping to Rest of the World - Australia - New Zealand - United States - Canada

International Shipping 0-0.5kg

£9.99

InternationalTracked Service 

International Shipping 0.501-1kg

£19.99

InternationalTracked Service 

International Shipping 1.01kg - 2kg

£24.99

InternationalTracked Service 

International Shipping 2.01kg - 3kg

£34.99

InternationalTracked Service 

International Shipping 3.01kg - 4kg

£39.99

InternationalTracked Service 

International Shipping 4.01kg - 6kg

£49.99

InternationalTracked Service 

International Shipping 6.01kg - 8kg

£59.99

InternationalTracked Service 

Please allow between 2-4 weeks for any orders shipped to these destinations (rest of the world). 

There is a maximum weight limit of 8kg per order. 

An important message for our European friends

Due to shipping and customs issues following the UK's exit from the European Union, we are no longer able to dispatch orders to a number of European countries from our UK fulfilment centre. Please see list of countries below which are affected:


Andorra

Austria

Belgium

Bulgaria

Croatia

Cyprus

Czechia

Denmark

Estonia

Finland

France

Greece

Hungary

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Monaco

Netherlands

Norway

Poland

Portugal

Romania

San Marino

Slovakia

Slovenia

Sweden

Switzerland

Vatican City


If you'd like to place an order for dispatch to any of these countries, you can do so on our European websites:

To browse our German website (de.naissance.com) in another language, please follow the Google Translate links below:


English  |  Bulgarian  |  Croatian  |  Danish  |  Dutch  |  Estonian  |  Finnish  |  Greek  |  Hungarian  |  Latvian

Lithuanian  |  Maltese  |  Portuguese  |  Romanian  |  Slovak  |  Slovenian  |  Swedish

Formula Botanica Starter Kit

The Formula Botanica Starter kit is available for delivery to the majority of major countries, please check the product page  for a full list of available delivery countries

Free Shipping

*Free delivery applies to all orders £30 + UK Mainland, Please note if you are applying a discount code, you will still need to hit the £30 threshold after the code has been applied to qualify.

Can I return/cancel my order?

You can cancel your order as long as we haven’t already shipped it. Please contact our Customer Service Team at infouk@naissance.com as soon as possible if you wish to cancel your order. When contacting us, please provide your order number and the reason for your cancellation request. Click here for more information.

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